Effective: 05/21/2025
At Prime Registered Agent, we strive to provide dependable and transparent services to all our clients. Please read our refund policy carefully before purchasing or renewing any service.
General Refund Policy
- All sales are final. Once you purchase any Registered Agent Service or Business Filing Service, the payment is non-refundable.
- Annual Registered Agent Fees are billed in full at the beginning of each service term and are non-refundable, even if you cancel early or use only part of the service.
- We do not provide prorated refunds for unused time in the event of mid-term cancellations.
Auto-Renewal Charges
- If you are enrolled in auto-renewal, it is your responsibility to cancel before the renewal date to avoid unwanted charges.
- Refunds will not be issued for charges resulting from auto-renewals if cancellation was not submitted on time.
Business Filing Services
- Filing services (such as LLC Formation, Corporation Formation, and Statement of Information filings) are non-refundable once submitted to the state, regardless of the filing outcome.
- If you cancel a filing before it is submitted, you may be eligible for a partial refund, less any processing or administrative fees, at our discretion.
Exceptions to Refund Policy
Refunds may be granted under limited circumstances, including but not limited to:
- Duplicate payments
- Clerical or technical errors caused by Prime Registered Agent
- Services not rendered due to internal issues
All refund requests based on exceptions must be submitted within 30 days of the original transaction date.
How to Request a Refund
To request a refund, please contact our support team via email at [email protected] and provide the following information:
- Your full name and business entity name
- The service related to your request
- Reason for the refund request
- Date of the original payment
We will review your request and respond within 5–7 business days.
Policy Updates
Prime Registered Agent reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website with the updated effective date.