Effective Date: May 2, 2025
Last Revised: January 06, 2026
Privacy Policy
Prime Registered Agent (“Prime Registered Agent,” “we,” “us,” or “our”) is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and disclose information when you access our website, client portal, mobile application, or use any of our services, including Registered Agent, virtual address, and business formation services.
By using our website, mobile application, or services, you agree to this Privacy Policy. If you do not agree, you must immediately discontinue use of our website, mobile application, and services.
Information We Collect
We collect information to operate our services, ensure compliance, and improve service delivery:
Personal Information
- Full legal name, email address, phone number, and mailing address
- Government-issued identification required for USPS Form 1583
- Login credentials for your client portal account
- Optional profile information, such as profile photo or business bio
Business Information
- Business name, entity type, state of registration/incorporation, and entity status
- EIN or Tax ID, corporate documents, and compliance filings
- Registered agent address and any business addresses used for filings
Documents & Service Data
- Documents uploaded by Prime Registered Agent to your client dashboard or mobile app, including legal notices, tax forms, compliance documents, and filings generated or received on your behalf
- Documents generated or processed by Prime Registered Agent as part of our services
Payment Information
- Payment data is securely processed via authorized third-party providers (e.g., Stripe)
- We do not store full credit card numbers; all payment data is processed under the third-party provider’s security policies
Usage Data
- IP address, browser and device information
- Pages visited, time spent, referring website
- Date and time of service access
How We Use Your Information
We use your information to:
- Provide, operate, and maintain services and client portals
- Authenticate accounts and secure access to documents
- Process payments and invoices
- Communicate service updates, alerts, and compliance notifications
- Comply with state, federal, and local regulations, including USPS Form 1583 requirements
- Prevent fraud, illegal activity, and unauthorized use of services
- Enforce our Terms of Use and Refund & Cancellation Policy
- Improve website, mobile app, security protocols, and overall client experience
USPS Form 1583 Compliance
Clients using Prime Registered Agent’s mailing address must submit a completed USPS Form 1583, in compliance with United States Postal Service regulations:
- Form must be accurately completed and notarized if required
- Must include two-valid government issued identification
- Must be submitted within the timeframe specified by Prime Registered Agent
- Failure to submit a valid Form 1583 may result in suspension, restriction, or termination of address and mail services
- Submission does not entitle clients to refunds and does not alter the Refund & Cancellation Policy
All USPS Form 1583 information is stored securely and used exclusively to provide mail forwarding services and comply with federal postal requirements.
Client Rights and California Privacy Protections
Account Rights
- Access, update, or correct personal and business information stored in your client portal
- Delete your account and associated data at any time
California Residents (CCPA/CPRA)
California residents have the following rights:
- Right to know what personal information we collect, use, and share
- Right to request deletion of personal information
- Right to opt-out of the sale of personal information (Prime Registered Agent does not sell your data)
- Right not to be discriminated against for exercising privacy rights
To exercise these rights, contact [email protected]. Requests will be verified and processed in accordance with California law.
Information Sharing and Disclosure
We do not sell, rent, or trade your information. Disclosure occurs only as necessary:
- Service Providers: Trusted third-party providers performing functions on our behalf (e.g., Stripe, USPS, government filing portals)
- Legal Obligations: To comply with laws, regulations, or lawful requests
- Fraud Prevention & Safety: To prevent fraud, enforce agreements, and protect clients or the public
- Business Transfers: In connection with mergers, acquisitions, or sale of assets, under confidentiality obligations
Security Measures
We implement industry-standard security protocols to protect your information:
- SSL encryption across website and dashboards
- Encrypted storage for documents and sensitive data
- Role-based access control for internal staff
- Continuous monitoring, audits, and vulnerability testing
While we strive to safeguard your information, no system is completely secure. Clients acknowledge the inherent risks of online data transmission.
Data Retention
We retain client data as follows:
- Account and service records: Retained for one (1) year from the date of service termination, cancellation, or account deletion
- Digital documents and files uploaded in the client dashboard: Retained for the duration of active services. Upon cancellation by the client or termination by Prime Registered Agent, all documents and associated data are securely deleted unless retention is required by law, regulatory obligation, or USPS Form 1583 compliance
This ensures:
- Active clients maintain full access to their documents and service records
- Data is securely removed after service ends or upon account termination
- Prime Registered Agent complies with applicable laws while protecting client privacy
Cookies and Tracking
- Website uses cookies and analytics tools (e.g., Google Analytics) to enhance user experience and monitor performance
- Client portal and mobile app do not use cookies for advertising purposes
- Cookie preferences can be managed via browser settings; some functionality may be affected
Mobile App Practices
Our mobile app may collect:
- Account information, device type, operating system, app version, and usage patterns
- Optional permissions: camera, file storage, notifications (only if granted)
Data is used solely for authentication, secure document access, compliance alerts, and performance improvement. Data is never sold or shared for advertising purposes.
Prohibited Uses
Clients may not:
- Submit false, misleading, or fraudulent information
- Use Prime Registered Agent’s address for Google Local/Maps or other public business listings without explicit written permission
- Circumvent Prime Registered Agent’s security, authentication, or mail handling procedures
- Violate applicable law, including identity or mail fraud
Violations may result in:
- Suspension or termination of services
- Legal action
- No entitlement to refunds
Third-Party Services
Prime Registered Agent integrates with trusted third-party services:
- Stripe – payment processing
- USPS – mail forwarding and Form 1583 compliance
- Government filing portals – business formation and compliance filings
Clients are subject to third-party privacy policies. Prime Registered Agent is not responsible for third-party practices.
Children’s Privacy
Services are intended for users 18 years or older. Data from children under 18 will be promptly deleted if discovered.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates are indicated by a revised date. Continued use of our services constitutes acceptance of the revised policy.
Contact Information
Prime Registered Agent, Inc.
453 S. Spring St, Suite 1212
Los Angeles, CA 90013
Phone: (866) 375-9875
Email: [email protected]
Website: primeregisteredagent.com
