Effective Date: May 2, 2025
Last Revised: September 17, 2025

At Prime Registered Agent (“Company,” “we,” “us,” or “our”), we are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website and services, including Registered Agent and business formation services in California.

By using our website or services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect the following categories of information to provide and improve our services:

a. Personal Information

Full name
Email address
Phone number
Mailing address
Login credentials (username and password)
Optional: Profile photo, business bio

b. Business Information

Business name and entity type
State of incorporation or registration
Registered agent address and business address
EIN, filing status, and official documents

c. Document and Service Data

Legal notices, tax forms, and compliance documents received on your behalf
Documents uploaded by you to your client dashboard

d. Payment Information

We use Stripe for secure payment processing. We do not store or have access to your full credit card information. Stripe processes all payment data under its own Privacy Policy.

e. Usage Data

We automatically collect limited data to improve our website:

IP address
Browser and device type
Pages visited and time spent
Date/time of access
Referring website

2. How We Use Your Information

We use your information to:

Provide and manage Registered Agent and business formation services
Maintain your client account and document dashboard
Send alerts, service-related messages, and important updates
Process payments securely
Support compliance with state regulations
Improve website functionality and security

3. Your Secure Client Dashboard

When you register, you gain access to a password-protected member dashboard where you can:

View and download official business documents
Update account and business information
Upload files and optional profile photo
Communicate securely with our team
Delete your account at any time

All stored data is encrypted and accessible only by you.

4. Third-Party Platforms and Data Storage

We use trusted third-party platforms to operate and manage services efficiently:

Platforms We Use:

Google Drive: Securely stores and delivers documents to your client dashboard
Google Sheets: Used internally for service workflows and tracking
Google Contacts: Maintains client communication records
Stripe: Processes all payments securely

Access Controls:

All platforms are protected with encryption and strict access controls. Only authorized personnel have access to this data, and only for legitimate business purposes.

5. International Data Transfers

Your data may be transferred to and processed on servers located outside your state or country, including the United States and other jurisdictions. By using our services, you consent to this transfer, storage, and processing of your information.

We ensure that any third-party service providers we use maintain appropriate security measures in accordance with applicable data protection laws.

6. Data Security

We implement industry-standard security protocols to protect your information, including:

SSL encryption across all website pages
Encrypted file and data storage
Role-based access control for internal staff
Secure document upload systems
Firewalls and monitoring tools

While no system is completely immune from threats, we follow best practices and conduct regular security reviews.

7. Data Retention

We retain your data only as long as necessary to:

Provide our services
Maintain your account
Comply with legal and regulatory obligations
Resolve disputes or enforce agreements

When your account is deleted, we securely remove your data unless we are required by law to retain it.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Analyze usage behavior
Remember your login preferences

You can disable cookies via your browser settings. However, disabling cookies may impact site functionality.

On our main website (primeregisteredagent.com), we may use cookies, analytics tools (such as Google Analytics), and similar technologies to understand site usage and improve our services.

On our application platform (accounts.primeregisteredagent.com), which is used in connection with our mobile app, we do not use cookies or tracking technologies for advertising or analytics.

9. Your Rights and Choices

You have the right to:

Access and correct your personal or business data
Request deletion of your account and stored information
Request a copy of the data we hold about you
Withdraw consent for specific data uses (where applicable)

To exercise these rights, contact us at [email protected].

We do not sell, rent, or trade your information to third parties for marketing purposes.

We may disclose your information:

To comply with legal obligations or respond to lawful requests
To prevent fraud or enforce our Terms of Service
To protect the safety and rights of Prime Registered Agent, our users, or the public

All disclosures are made with appropriate safeguards and legal compliance.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have received data from a child, we will delete it promptly.

12. Do Not Track Signals

We do not respond to “Do Not Track” (DNT) signals set in your web browser. You may manage your cookie preferences directly in your browser settings.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

Know what personal information we collect, use, and share
Request deletion of your personal information
Opt out of the sale or sharing of your personal data (we do not sell your data)
Not be discriminated against for exercising your privacy rights

To make a CCPA/CPRA-related request, contact us at [email protected].

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will update the “Last Revised” date at the top of this page. Continued use of our services indicates your acceptance of the revised policy.

15. Mobile App Data Practices

When you use the Prime Registered Agent mobile application (“App”), we may access, collect, use, and share certain information to provide you with a secure and functional experience.

a. Information We Access and Collect Through the App

Account Data: Login credentials, profile details, and business information you provide when signing in.
Device Information: Device type, operating system, app version, and crash/diagnostic data.
Usage Data: App interactions, pages/screens viewed, and session activity.
Optional Permissions (if granted by you):
- Camera/Photo Access: Only if you choose to upload a profile image or documents using your camera or gallery.
- File Storage Access: Only to allow you to upload, view, or download business-related documents.
- Notifications: To send you reminders, compliance alerts, or service updates.

b. How We Use This Information

To authenticate your account and provide app functionality
To deliver secure access to your business documents and Registered Agent services
To send push notifications and important compliance reminders
To improve app performance, troubleshoot issues, and enhance security

c. Data Sharing and Disclosure

We do not sell or share app-collected data for advertising or marketing purposes.
We may share information only as necessary with:
- Our service providers (e.g., Stripe for payments, Google Drive for secure document storage)
- Regulatory authorities if required by law
Any data shared with third parties is limited to the minimum necessary to provide services.

d. Limitation of Data Use
We limit all app-related data use strictly to the purposes disclosed in this Privacy Policy. We do not use your mobile app data for any unrelated or undisclosed purpose.

e. User Choices and Controls

You may revoke app permissions (e.g., camera, notifications, file access) at any time through your device settings.
You may delete your account and associated data at any time via the app or by contacting [email protected].

16. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Prime Registered Agent
453 S. Spring St, Suite 1212
Los Angeles, CA 90013

Phone: (866) 375-9875
Website: https://primeregisteredagent.com
Email: [email protected]

These Privacy Policy were last revised on September 2, 2025.

Privacy Policy